Nergaa Cloud
Privacy policy
Nergaa Cloud (cloud.nergaa.cloud) is an ERPNext hosting service run by Nergaa. This policy explains what we collect, why, and how to ask us about it. It applies to the website, sign-up, dashboard, and the sites we host for you.
Information we collect
- Account details. Your name, email address, and password (stored hashed) when you create an account.
- Google sign-in. If you choose “Sign in with Google”, Google sends us your name, email address, and profile picture, and a token that lets us confirm it is you. We use that only to create or sign in to your Nergaa Cloud account. We do not read your Gmail, Drive, Calendar, or contacts.
- Billing. Top-up amount, currency, payment method (M-PESA phone number, card via IntaSend, or PayPal), and the receipt the provider returns. We do not store full card numbers.
- Your ERPNext site. The site name you choose, and the data you put into that site. That data is yours. We process it only to host, back up, and support the site.
- Technical data. IP address, browser type, and log lines needed to run and secure the service.
How we use it
- To create your account, sign you in, and run your ERPNext site.
- To take prepaid top-ups and apply credits to your invoices.
- To email you about sign-up, billing, and service problems.
- To prevent abuse and keep the platform secure.
We do not sell personal information. We do not use Google user data for advertising, and we do not allow third parties to use it for advertising.
Google user data
Nergaa Cloud’s use of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements. Google account data is used only to authenticate you and to show your name and email in the dashboard. We do not transfer it except to run the service (our hosting and email providers), to comply with the law, or with your direction. We do not use it to train generalised models.
Who we share it with
- Payment providers (Safaricom M-PESA, IntaSend, PayPal) receive what they need to complete a top-up you start.
- Google, when you choose Google sign-in, under Google’s own terms.
- Infrastructure providers that host our servers and send our email.
- Authorities, when the law requires it.
How long we keep it
We keep account and billing records while your account is open, and for as long as we need them for tax, accounting, and dispute records after it closes. Site data is deleted when you delete the site, after any backup retention we told you about. Server logs are kept for a limited period for security.
Your choices
You can update your name and email in the dashboard. You can stop using Google sign-in and use an email password instead. To close your account or ask for a copy of the personal information we hold, email admin@nergaa.cloud. We will delete it unless we must keep a record for the law or an unpaid invoice.
Cookies
We use a session cookie so you stay signed in. We do not use third-party advertising cookies on this site.
Contact
Questions about this policy: admin@nergaa.cloud.