Nergaa Cloud
Terms of service
These terms cover use of Nergaa Cloud at cloud.nergaa.cloud, run by Nergaa. By creating an account or using a site we host, you agree to them. Our privacy policy explains how we handle personal information.
The service
Nergaa Cloud lets you sign up, pick a site name under nergaa.cloud, choose a plan, add prepaid credit, and run an ERPNext site. We operate the servers, updates, and backups described in the product. We may change features as the platform changes, and we will not take away a site you have paid for without notice except for the reasons below.
Your account
You must give a real name and email, or sign in with Google using an account you control. You are responsible for keeping your password and team access safe, and for what people on your team do. One person must be able to receive email about billing and security.
Your site and your data
You own the content and business data you put in your ERPNext site. You give us permission to host, copy, and back it up so we can provide the service. You must have the right to that data, and you must not use the site for anything unlawful.
Acceptable use
Do not use Nergaa Cloud to break the law, send spam, attack other systems, host malware, or overload the platform. Do not resell a site as if you were Nergaa. We may suspend a site or account that does this, or that puts other customers at risk.
Plans and payment
Plans are billed in USD from prepaid credits. You add credits with M-PESA, card (IntaSend), or PayPal. A top-up is credited only after the provider confirms it. Credits pay invoices for your sites. If the balance runs out, sites can be suspended until you top up. Prices shown at sign-up are the prices for that plan until we change them; a price change applies to the next billing period, and we will say so in the dashboard or by email.
Payment providers’ own terms also apply to the payment you make with them. Contact admin@nergaa.cloud if a confirmed payment does not appear as credit.
Suspension and ending
You can delete a site from the dashboard. You can ask us to close the account by emailing admin@nergaa.cloud. We can suspend or close an account that breaks these terms, does not pay, or that we cannot keep online safely. We will email the account address when we can do so before suspending for non-payment.
Availability
We work to keep the service available, but we do not promise uninterrupted access. Maintenance, provider outages, and problems outside our network can interrupt it. Keep your own copies of data that you cannot afford to lose; our backups are there to restore the service, not as your only copy.
Liability
To the extent the law allows, Nergaa is not liable for lost profits, lost data, or indirect loss arising from use of the service. Our total liability for a claim about the service is limited to the amount you paid us for Nergaa Cloud in the three months before the claim. Nothing in these terms limits liability that the law does not allow us to limit.
Law
These terms are governed by the laws of Kenya. Disputes that we cannot resolve by email can be brought in the courts of Kenya.